May 16th, 2026

A bigger update than usual, with upgrades across the app

Scroll down to see what the team cooked up this week πŸ‘¨β€πŸ³


πŸ› οΈ Customer Portal for service orders

Service orders (lettering, cleaning, restoration) can now use the Customer Portal. Monument-specific progress sections are hidden and the portal focuses on documents.


🎨 Edit sketches after the order is created

The sketch builder used to lock the moment you saved an order. Now you can keep editing in the edit-quote flow.


πŸ”§ More control over your workflow steps

The workflow editor in Settings, Orders & Workflow now lets you rename, add, and delete way more steps and tasks than before. Shape the workflow to match how your shop actually runs.


πŸ“… Edit your order dates inline

Click any date on the order card or in the Order Overview to edit it. Pickers open in place, save instantly, and update everywhere.

Great for entering older orders without a wrong "Order Created" date stuck on them.


πŸ“Ž Email attachments in the notes & files section

The file picker also accepts email files, so you can drop email threads onto an order for full context.


Also in this update

  • Smart Search now lets you search for

  • (cleaning, restoration, engraving)

  • Autocomplete fills in ZIP codes and defaults the country to USA on the first step of the new quote window

  • Settings popup now opens instantly

  • Typing lag in Service Descriptions is fixed

  • Inscription Preview shows all decedents when opening an order

  • Flat and Slant marker finish boxes are clickable again (thanks @Kaleigh)

  • $0 orders can now be saved and confirmed (warranty work, comps, replacements)

  • Sketch builder auto-selects newly added text so you can drag it right away

  • MONUMENT/SERVICE badges on order cards show when the filter panel is expanded


Head to app.monudesk.com and explore.