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Order Number vs. Invoice Number

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We have recently run into an issue with our wholesalers where their purchasing department has denied to pay for our invoice because it says ‘order number’ on the invoice. They stated that because it is a service and not an order that they placed that they cannot approve for us to receive payment due to the language used on the invoice. If the language can be changed to say ‘invoice number’ that would help remedy this moving forward

Posted by Madeline ·
Status: Completed2 comments

Comments2

  • Dennis Rodin

    Team•

    May 14

    Is this a simple rename from order number into invoice number or would you like to have an invoice number to each order? Meaning: Order-90 could have INV-1 on the invoice

    • Madeline

      •

      May 15

      I think a simple rename would suffice, or if when the invoice is generated it just says ‘INV-1’ instead of order number if you prefer to keep order number on the other forms. The only issue is on the invoice, it can’t say order number